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Full-Time

IT Technical Support Engineer

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

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Responsibilities

  • Provide SW/HW support across Eventum Solutions according to the plans.
  • Serve as the first point of contact for customers seeking technical assistance.
  • Perform troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided.
  • Walk through the problem-solving process.
  • Direct unresolved issues to the next level of support.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Follow-up and update issues status and information.
  • Pass on any feedback or suggestions to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
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Education

B.Sc. in Information Technology, Computer Science, or any other relevant degree is a must

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Experience

Must have a minimum of 2 years' experience.

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Language

Fluency in both written and spoken English and Arabic languages.

Requirements:

  • Network Fundamentals, (CCNA S&R) Level Required.
  • Desktop Layer Support “HW / SW“.
  • Good Knowledge of MS Windows Services (Active Directory Domain Services - File Services - Print Services).
  • Good Knowledge of Firewall concept and appliances (FortiGate).
  • Good Knowledge of virtualization (VMWare).
  • Good Knowledge of Backup topology and applications (Veeam).
  • Good Knowledge of Endpoint Security Admin Services (Kaspersky).
  • Good Knowledge of M365 services (M365 - Azure - Intune).
  • Good Knowledge of Systems administration (Windows - Linux).

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Terms and Conditions

  • Contract Duration: 1 Year, renewable
  • Reporting to IT Manager
  • Fridays and Saturdays off
  • Working hours are 8 hours per day

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What's great in this job

We provide competitive packages, attractive salaries, bonuses, allowances.
Flexible working hours based on the nature of your position and the countries you are serving.
Personal development – job training on latest technologies.
Experts’ Mentorship.
Casual, friendly, fun environment.
We appreciate, support and develop top notch talents.
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