Full - Time

EUEM PS Consultant (End User Experience Monitoring Professional Services Consultant)

We are seeking an EUEM Professional Services Consultant to implement and optimize End User Experience monitoring solutions for enterprise customers. The role involves deploying monitoring tools, developing automation and self-healing workflows, and providing technical expertise to improve digital employee experience and system performance.

We are seeking an EUEM Professional Services Consultant to implement and optimize End User Experience monitoring solutions for enterprise customers. The role involves deploying monitoring tools, developing automation and self-healing workflows, and providing technical expertise to improve digital employee experience and system performance.

Responsibilities

Implementation & Delivery

Lead end-to-end deployment of End User Experience monitoring solutions.
Install and configure agents, collectors, dashboards, and integrations.
Design scalable EUEM/DEX architectures based on customer environments.
Execute proof-of-value (PoV) and pilot implementations.
Perform upgrades, migrations, and system health checks.
Develop custom metrics and data collectors.
Design and implement remediation scripts and automated self-healing workflows.
Provide technical solutions to resolve end-user environment issues.

Operations & Optimization

Configure application monitoring and activity tracking.
Develop dashboards, KPIs, and service-level metrics.
Tune baselines and thresholds for proactive monitoring and alerting.
Support customers during hypercare and steady-state operations.
Perform performance analysis and root-cause investigations.

Customer Engagement

Conduct technical workshops and knowledge transfer sessions.
Translate business requirements into technical solutions.
Prepare technical documentation and operational runbooks.
Act as a trusted advisor for Digital Employee Experience initiatives.

Integration & Automation

Integrate EUEM platforms with ITSM and observability tools.
Support API-based automation and data integrations.
Collaborate with network, EUC, and application teams.

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Education

Bachelor’s degree in Computer Science, Engineering, or a related field.

Experience

3 to 7+ years of experience in End User Computing, observability, or end-user monitoring roles.
Proven experience delivering customer-facing technical implementations.
Experience in enterprise-scale environments is preferred.

Language

Fluency in both written and spoken English and Arabic languages. Fluency in other languages is a plus.

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Requirements:

Technical Skills

EUEM / Digital Experience Monitoring

Hands-on experience deploying and managing EUE monitoring tools.
Strong understanding of Digital Experience Monitoring (DEM/EUEM).
Experience with:
- Endpoint agent deployment at scale
- SaaS, web, and thick client monitoring
- VDI / Citrix monitoring
- Application performance baselining

End User Computing

Strong knowledge of Windows OS internals and performance troubleshooting.
Experience with VDI technologies such as Citrix Virtual Apps & Desktops, VMware Horizon, or Microsoft AVD.
Endpoint performance monitoring (CPU, memory, disk, crashes).

Networking Fundamentals

Understanding of TCP/IP, DNS, HTTP/S, and latency analysis.
Ability to correlate network and endpoint performance issues.
Familiarity with packet analysis tools is a plus.

Infrastructure & Platforms

Experience with Microsoft Active Directory and Group Policy.
Knowledge of IIS and web application basics.
SQL Server fundamentals (queries and performance basics).
Experience with cloud platforms such as Azure or AWS is preferred.

Scripting & Automation

Strong PowerShell scripting skills.
Experience developing automated remediation scripts and self-healing workflows.
Experience with REST APIs and automation integrations.
Ability to automate deployments, configuration, and remediation tasks.

Consulting & Soft Skills

Strong customer-facing communication skills.
Ability to lead technical workshops and knowledge sessions.
Strong analytical troubleshooting capabilities.
Excellent documentation and presentation skills.
Ability to manage multiple customer engagements.

Preferred Qualifications

Experience with EUEM/DEX platforms (Nexthink, ControlUp, Lakeside).
ITIL Foundation certification.
Experience supporting large enterprise environments (10k+ endpoints).
Knowledge of Digital Employee Experience frameworks.
Relevant vendor certifications.

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What's great in this job

We provide competitive packages, attractive salaries, bonuses, allowances.

Flexible working hours based on the nature of your position and the countries you are serving.

Personal development – job training on latest technologies.

Experts’ Mentorship.

Casual, friendly, fun environment.

We appreciate, support and develop top notch talents.